FAQ

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General Company & Service Questions

We provide custom metal fabrication, structural steel fabrication, welding services, precision cutting, forming, finishing, and installation for commercial and residential clients.

We serve hospitality/restaurants, commercial construction, industrial manufacturing, architectural metal, equipment fabrication, and residential custom projects.

Yes. We handle commercial, industrial, and residential metal fabrication projects of all sizes.

We are based in Vernon, NJ, and provide on-site installation services throughout the Tri-State area. For clients outside the region, we offer nationwide shipping for custom metal fabrication projects.

Project & Design Process

Share details about your shipping policies, item returns, or customer service.

Yes. We provide design support and fabrication consulting to ensure your project is production-ready and optimized for manufacturing.

We accept common CAD formats including DXF, DWG, STEP, IGES, PDF, and SolidWorks files.

Changes can be made before fabrication begins. Once production starts, revisions may affect cost and lead time.

We evaluate load requirements, environment, corrosion exposure, weight, and budget to recommend the best material — whether structural steel, stainless steel, or aluminum.

Materials, Capabilities & Techniques

We fabricate with carbon steel, structural steel, stainless steel, aluminum, and sheet metal. Material selection depends on strength, corrosion resistance, weight, appearance, and application.

Our services include CNC machining/routing, Laser cutting, MIG & TIG welding, robotic welding, metal forming, bending, assembly, powder coating, and custom metal fabrication for commercial and residential projects.

Yes. We provide on-site installation services for structural steel, commercial fabrication, and large custom metal projects when required.

Absolutely. Our custom powder coating services provide durable, corrosion-resistant finishes in a wide range of colors and textures for steel and aluminum products.

Yes. We offer powder coating, protective coatings, surface grinding, polishing, and custom finishes to improve durability and appearance.

Common Technical Questions

MIG welding is ideal for structural steel and high-production projects. TIG welding offers precision and clean welds for stainless steel and aluminum. Robotic welding provides consistent, repeatable welds for large production runs. We select the best welding process based on material, strength requirements, and finish expectations.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

We use modern fabrication equipment to achieve tight tolerances appropriate for structural and precision metal projects. Exact tolerances depend on material and process and are confirmed during quoting.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.